Privacy Policy

We collect the following categories of information:

• Account information — your name, email address, and authentication identifiers, provided when you sign up and managed through our authentication provider.
• Profile and content data — your niche, target audience, content pillars, tone and writing preferences, and the ideas, captions, breakdowns, and carousels you generate or upload.
• Payment information — subscription status, plan, billing history, and payment metadata. Full card details are collected and processed by our payment processor and are never stored on our servers.
• Usage and device data — log data, IP address, browser and device type, pages viewed, and feature interactions, collected automatically for security, analytics, and improvement.

We use the information we collect to:

• Provide, operate, personalize, and maintain the Service.
• Generate AI content tailored to your brand profile and inputs.
• Process payments, manage subscriptions and credits, and send service-related emails.
• Detect, investigate, and prevent fraud, abuse, and security incidents.
• Analyze usage to improve features, reliability, and performance.
• Comply with legal obligations and enforce our Terms & Conditions.

We do not sell your personal information, and we do not use the private content you generate to train our own models.

We rely on the following trusted providers to deliver the Service. Each processes data only as needed for its function and is bound by its own privacy and security commitments:

• Clerk — authentication, sign-up/sign-in, and account-session management.
• Razorpay — payment processing for subscriptions and one-time purchases.
• Anthropic and OpenAI — AI models that generate text (ideas, captions, breakdowns) and images (carousels) from your inputs.
• Cloudflare R2 — secure cloud storage for generated images and assets.
• Resend — delivery of transactional and support emails.

When you generate content, the relevant inputs are sent to the applicable AI provider to produce your output. We encourage you to review those providers' privacy policies for details on their handling of data.

We use cookies and similar technologies to keep you signed in, remember your preferences, secure your session, and understand how the Service is used. Essential cookies are required for core functionality. You can control non-essential cookies through your browser settings, though disabling some cookies may affect how the Service works.

We retain your personal information for as long as your account is active or as needed to provide the Service. When you delete your account, we delete or anonymize your personal data within a reasonable period, except where we are required to retain certain information for legal, tax, accounting, or security purposes. Backup copies may persist for a limited time before being overwritten.

You have meaningful control over your data. Depending on your location, you may have the right to:

• Delete your account and associated personal data, at any time from your settings or by contacting us.
• Export your data — request a copy of the personal information and generated content associated with your account.
• Access, correct, or update inaccurate information.
• Object to or restrict certain processing, and withdraw consent where applicable.

To exercise any of these rights, email us at support@carouselabs.com from your account address and we will respond within a reasonable timeframe.

CarouseLabs is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. Users must also meet the minimum age required to enter into our Terms & Conditions. If you believe a child under 13 has provided us personal information, contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. We will revise the “Last updated” date above and, for material changes, provide additional notice where appropriate. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

For privacy questions, requests, or concerns, email support@carouselabs.com.